1. Who is responsible
Pampero HR, London, Greater London, is the controller of personal information collected when you request our course programme and crisis communication checklist. You can contact us at [email protected] or +442086585469 about this notice or your information. This notice was last updated on 17 September 2026.
We provide this information at the point of enquiry so that you can decide what to submit. The materials request is intended for professional contacts and does not require information about a live crisis or sensitive personal details.
2. Information we collect
We collect the name, work email, organisation and role entered in the form, plus any optional context you choose to provide. We may also hold the content of later correspondence and a record of whether you opted in to additional course and communication resources.
Ordinary technical records may include browser and device information needed to make the website available, protect it against misuse and remember cookie choices. Please avoid including confidential customer information or special category personal data in the optional enquiry field.
3. Purposes and lawful bases
We use enquiry information to provide the requested course materials, respond to questions and discuss a possible course arrangement. This processing is necessary to take steps at your request before entering a contract and, where appropriate, for our legitimate interest in handling professional enquiries and maintaining records.
We use an optional marketing preference only where you actively choose it. You can withdraw that consent at any time by contacting us. We do not make a marketing opt-in a condition of receiving the programme or checklist.
4. Sharing and international transfers
Information may be available to authorised staff and service providers who support hosting, email delivery, administration and security under appropriate confidentiality and processing terms. We do not sell your enquiry details. We may disclose information when a legal obligation requires it or to establish or defend a legal claim.
If a service provider processes information outside the UK, we use a recognised UK transfer mechanism where required and assess the safeguards for that transfer. Ask us for further information about a relevant transfer using the contact details above.
5. Retention and security
We keep an enquiry and related correspondence for up to 24 months after our last substantive contact, unless a longer period is required for an agreement, dispute or legal obligation. Marketing preference records are retained while the preference remains active and for a limited period after withdrawal to honour that choice.
Access is limited to those who need the information for the stated purposes. We apply reasonable organisational and technical measures, including access controls, to reduce unauthorised access, loss or alteration.
6. Your rights
Subject to applicable conditions, you can request access, correction, deletion or restriction of your information; object to processing based on legitimate interests; and request portability where it applies. Where we rely on consent, you can withdraw it without affecting earlier lawful processing.
Write to [email protected] to exercise a right or raise a concern. You also have the right to complain to the Information Commissioner’s Office. We would welcome the chance to address your concern first.
7. Cookies and changes
Our Cookie Policy explains essential and optional technologies and how to manage your choice. We may update this notice as our services or legal requirements change; the updated version and date will be published here. If a new use of personal data requires a separate notice or choice, we will provide it before that use begins.