1. Scope and how to contact us
This policy applies to paid bookings for Pampero HR’s live online crisis communication training. It was last updated on 17 September 2026. Requesting the programme or checklist through the website is free, does not create a paid booking and therefore has no payment to refund.
To cancel or raise a refund issue, contact Pampero HR at [email protected] or +442086585469. Give the name used for the booking, the agreed course format, scheduled date and a way to reply. We will confirm receipt and any applicable amount in writing.
2. Published fees and formation of a booking
Executive practice is £786 per participant for two live online sessions of three hours each. Response room is £2,196 for one live online day for a group of up to six. The published totals include VAT and the described training materials. No payment is taken by the website enquiry form. Any different scope, date, in-person delivery or fee must be agreed separately before a paid booking is made.
A booking is made only after we confirm the training arrangements and payment terms in writing and you agree them. The booking confirmation should identify whether the customer is an individual acting as a consumer or an organisation buying for business purposes, and should state the agreed dates and format.
3. Cancellation before training starts
If you cancel a paid booking before the first agreed training session starts, we will refund the course fee paid in full. Please notify us in writing so there is a clear record of the cancellation date. This voluntary policy applies to both individual and organisational bookings and does not reduce any legal rights.
If we cancel training before delivery, we will offer a suitable alternative date or a full refund of the amount paid for that booking. You can choose the refund if the new date does not suit you.
4. Consumer cancellation rights
Where an individual buys as a consumer at a distance, a 14-day cancellation period normally runs from the day after the service contract is made. The individual can notify us of cancellation by a clear statement, including the model text below, without giving a reason. We will not treat a business purchase as a consumer purchase merely because one employee attends the course.
If a consumer expressly asks us to start the service during that 14-day period and then cancels before it is complete, the law may allow a proportionate charge for training already delivered, provided the required information and request were given. If the service is fully performed within the period following the consumer’s express request and acknowledgement of the effect on cancellation rights, the cancellation right may end. We will address these circumstances in the booking confirmation rather than assume that submitting an enquiry waives any right.
Consumer rights where a service is not provided with reasonable care and skill, or is not as described, remain available regardless of timing or the voluntary cancellation policy.
5. Cancellation after training has begun
For a multi-session booking, if you cancel after one or more sessions, we will refund the proportion of the fee allocated to sessions not yet delivered. For a one-day team workshop already in progress, we will discuss a fair proportionate refund for the undelivered part, taking the agreed session schedule and work already performed into account. We will not retain a charge for training we cancel and do not provide.
If training is defective or significantly different from what was agreed, tell us promptly. Depending on the circumstances and applicable law, we may arrange a repeat session or an appropriate price reduction or refund. These remedies do not replace mandatory statutory remedies.
6. Refund method and time
We will make an agreed refund without undue delay and, for a valid consumer cancellation, no later than 14 days after we are informed of the decision to cancel. We normally refund to the original payment method unless the payer expressly agrees another method. We do not impose a refund administration fee.
We will confirm the calculation in writing if only part of a course has been delivered. Where an employer paid for a team booking, the refund is made to the contracting payer rather than to individual attendees.
7. Model cancellation wording
You may write: “I give notice that I cancel my booking for [course format], agreed on [date], scheduled for [date]. My name is [name] and the booking reference or organisation is [reference/organisation]. Please confirm the cancellation and any refund.” Send this statement to [email protected]. You do not have to use the exact wording, and a valid consumer cancellation does not require a reason.
8. Changes and contact
We may update this policy for future bookings and will show the new update date here. Terms supplied when a paid course is agreed continue to govern that booking unless the parties lawfully agree otherwise. For a question about a booking or refund, use the contact details in section 1.